Our guiding principles

Andreas Kebbel – Managing Director

Andreas Kebbel – Managing Director

The connection matters

All our actions are aimed at achieving the development, manufacture and sale of products and services that safeguard the long-term profitability and prosperity of the company. For this purpose, we depend on satisfied customers, shareholders, staff, suppliers and partners.

Our customers expect not only leading products, but also reasonable prices, reliable delivery and a high, uniform standard of quality. Under customer orientation, we also understand the provision of qualified advice to customers and even the rejection of an order if we feel that our products and procedures are not suitable for the task in question.

Our shareholders expect us to look after their investment as well as ensure reasonable returns and a long-term appreciation. Our staff expect to work within the remit of their skills, be treated with respect, receive proper remuneration and enjoy secure employment. Our suppliers and partners expect to be treated fairly, have open communication and a partnership on which they can depend.

We see quality as the fulfilment of customer wishes in terms of quality, consultancy, products and deadlines. Each member of our workforce aims to produce quality products and services. Together, we bear the responsibility to constantly improve at every level of our organisation. Within the framework of our quality management, we have set ourselves standards and guidelines that are binding for all. We regard adherence to these guidelines as the key to our survival as a company. We check their status at regular intervals to establish whether any action is required.

Everyone involved in the production of a product is responsible for ensuring adherence to quality. It is better to prevent errors than correct them. Errors that have been detected, or requirements that have been incorrectly defined, must not be passed on without clarification. While errors often originate from a single source, we are all responsible.

We acknowledge our responsibility towards the environment. As just a part of the whole it is our responsibility to preserve our natural resources as far as possible. We are always looking for ways to be successful that are environmentally sound.

We keep our entire workforce regularly updated on all important internal and external aspects of our company. Only well-informed and responsible staff can make a contribution towards the improvement of our quality and to the positive further development of our company.

We respect the personal rights of people with regards to data protection. We only collect and process information relevant to our business operations and restrict our access to the bare minimum.

We may not always get everything right, but we acknowledge our failures and are prepared to learn from them. All decisions are made in good faith and to the best of our knowledge and judgement, taking into account the moral values that are essential to long-term human relations.